Hackers recently accessed CIA director John Brennan’s personal email account. How did they do it? Well, they didn’t use their coding skills. All they had to do was ask the service provider's customer service to get access to all Brennan’s accounts. His personal AOL email account was accessed after the hackers talked to Verizon’s customer service. They told them that they got Brennan’s cell phone number, then the hackers were able to trick Verizon into handing over Brennan’s email-address, and also other personal information- one of which was his last four digits of his bank card. After that the hackers used his personal information to get AOL to reset Brennan’s password. When they accessed his account they claim to have obtained some sensitive documents- relating to the CIA personnel, as in their names and Social Security numbers.